Shrinking Footprints
How can a BPO contact center company help to reduce your ecological footprint? Learn more in the following case study!
Tag: ucc
Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
From 1 to 400 – Maximum Customer Experience in Case of Extreme Contact Volume Fluctuations
How can we provide professional contact center services in case of extreme contact volume fluctuations?
From 1 to 400 – Editor’s Cut
Dive deeper, and read the full interview related to our “From 1 to 400” case study!
CCW Small Encyclopedia of BPO Technical Terms EP.02 – KPI
We continue our series in which we translate tons of TLAs – three-letter abbreviations – of the BPO profession into, let’s say, ordinary language.
How Can a BPO Contact Center Produce More Than 80% Of Its Operation Costs?
How can customer support generate enough revenue to cover the cost of employing a contact center, even on a one-to-one basis? In our case study, we provide some answers to these questions.
5 Signs That You Should Outsource Your Customer Service
Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
“In The Air Tonight” – Air Transport Through the Eyes of Customer Service
What are the daily challenges of a contact center entrusted by one of the world’s largest airlines with the task of serving more than 100 million passengers a year? Read our latest case study!
CCW Small Encyclopedia of BPO Technical Terms EP.01 – BPO
Get down to nuts and bolts, and learn more about the basic terms in the business services sector and customer support! Let’s start the series with one of the sector’s most important three-letter acronyms!