The new technology provides savings for service providers and a better customer experience for consumers.

AI solutions addressing many of these problems are already widely available, and in a few years around two thirds of transactions will be automated and AI-driven.

Our editor gets digital help to tackle a topical issue and overcome writer’s block.

Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?

What is IVA and what is its relevance for customer service? Learn more from the most authentic source!

The next chapter of automated corporate communication.

How to create realistic or even completely unrealistic images using a very simple, AI-based interface?

What do you need to run a healthcare company’s professional customer support? We will explain in two minutes!

What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!

Crucial information for those who have thought about outsourcing already, but still feel they need more than what “a typical call center company” can provide in the general sense of the word.

How can a BPO contact center company help to reduce your ecological footprint? Learn more in the following case study!

Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!

How can we provide professional contact center services in case of extreme contact volume fluctuations?

Dive deeper, and read the full interview related to our “From 1 to 400” case study!