BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?
Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?
Category: BPO
Keep It Short! – BPO in Private Healthcare
What do you need to run a healthcare company’s professional customer support? We will explain in two minutes!
More Than Meets The Eye
Crucial information for those who have thought about outsourcing already, but still feel they need more than what “a typical call center company” can provide in the general sense of the word.
Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
CCW Small Encyclopedia of BPO Technical Terms EP.02 – KPI
We continue our series in which we translate tons of TLAs – three-letter abbreviations – of the BPO profession into, let’s say, ordinary language.
5 Signs That You Should Outsource Your Customer Service
Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
CCW Small Encyclopedia of BPO Technical Terms EP.01 – BPO
Get down to nuts and bolts, and learn more about the basic terms in the business services sector and customer support! Let’s start the series with one of the sector’s most important three-letter acronyms!
5 Reasons Why Multilingual Customer Support Is Important
Today it is important for every company to effectively maintain customer relationships. E-commerce and home office are part of the daily routine for everybody today, so customers can purchase goods and services from any part of the world, and transactions can be closed in minutes. Nevertheless, it is unavoidable that customers sometimes bump into challenges, problems, which prompt them to contact customer service. Now we introduce 5 reasons how and why multilingual customer support creates value for customers.
Project-Based Employment in Remote Work – Could This Be the Future?
„Maybe five years from now everything will be done by robots, and you can control the robots from your home?” Leaders of United Call Centers shared their thoughts on teleworking, the harmonic cooperation of people, processes and technology in the article of HRPortal.hu.