Artificial intelligence (AI) will soon eliminate customer service waiting time
The new technology provides savings for service providers and a better customer experience for consumers.
The new technology provides savings for service providers and a better customer experience for consumers.
AI solutions addressing many of these problems are already widely available, and in a few years around two thirds of transactions will be automated and AI-driven.
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What is IVA and what is its relevance for customer service? Learn more from the most authentic source!
The next chapter of automated corporate communication.
How can we provide professional contact center services in case of extreme contact volume fluctuations?
Dive deeper, and read the full interview related to our “From 1 to 400” case study!
What are the daily challenges of a contact center entrusted by one of the world’s largest airlines with the task of serving more than 100 million passengers a year? Read our latest case study!
What does the state-of-the-art, industry-standard technology environment give a BPO contact center business beyond everyday use?
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