Artificial intelligence (AI) will soon eliminate customer service waiting time
The new technology provides savings for service providers and a better customer experience for consumers.
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Artificial Intelligence (AI) will also bring breakthroughs in customer service
AI solutions addressing many of these problems are already widely available, and in a few years around two thirds of transactions will be automated and AI-driven.
Emotion AI – As Seen by an Artificial Intelligence
Our editor gets digital help to tackle a topical issue and overcome writer’s block.
BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?
Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?
IVA – 5 Things You Need to Know
What is IVA and what is its relevance for customer service? Learn more from the most authentic source!
Digital Human Voice – The Future of Communication?
The next chapter of automated corporate communication.
Keep It Short! – BPO in Private Healthcare
What do you need to run a healthcare company’s professional customer support? We will explain in two minutes!
Working as a Parent in the BPO Sector – Opportunities, motivations, contexts
What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
More Than Meets The Eye
Crucial information for those who have thought about outsourcing already, but still feel they need more than what “a typical call center company” can provide in the general sense of the word.