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Contact Center Wire

AWARENESS

Shrinking Footprints

Native professionals from all over the world

REbot – Smart Today, Green Tomorrow

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BPO

BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?

Keep It Short! – BPO in Private Healthcare

More Than Meets The Eye

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COFFEEBREAK

How to Paint Like Picasso With AI Support?

Working as a Parent in the BPO Sector – Opportunities, motivations, contexts

5 Simple Tips for Efficient Work in Home Office

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DIGITAL

Artificial intelligence (AI) will soon eliminate customer service waiting time

Artificial Intelligence (AI) will also bring breakthroughs in customer service

Emotion AI – As Seen by an Artificial Intelligence

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FINANCE

How Can a BPO Contact Center Produce More Than 80% Of Its Operation Costs?

Business Service Basics – Autumn lectures of Debrecen BSC Roundtable

Paytia’s Agent Release Reduces Call Duration Time for Merchants Taking Payments Over the Phone

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The Latest

August 21, 2023August 21, 2023DIGITAL

Artificial intelligence (AI) will soon eliminate customer service waiting time

The new technology provides savings for service providers and a better customer experience for consumers.

August 21, 2023August 21, 2023DIGITAL

Artificial Intelligence (AI) will also bring breakthroughs in customer service

AI solutions addressing many of these problems are already widely available, and in a few years around two thirds of transactions will be automated and AI-driven.

June 9, 2022August 24, 2022DIGITAL

Emotion AI – As Seen by an Artificial Intelligence

Our editor gets digital help to tackle a topical issue and overcome writer’s block.

June 8, 2022August 2, 2022BPO

BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?

Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?

May 26, 2022August 2, 2022DIGITAL

IVA – 5 Things You Need to Know

What is IVA and what is its relevance for customer service? Learn more from the most authentic source!

May 25, 2022August 2, 2022DIGITAL

Digital Human Voice – The Future of Communication?

The next chapter of automated corporate communication.

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