Where Reimagined Meets Realized – Five9 CX Summit 2021
On 1st and 2nd of September it’s CX Summit 2021, presented by Five9, with focus on the transformation of the contact centers through the evolution of digital channels.
On 1st and 2nd of September it’s CX Summit 2021, presented by Five9, with focus on the transformation of the contact centers through the evolution of digital channels.
Debrecen BSC Roundtable has reached another milestone, since the organisation was selected as a Top 3 finalist in the „Future-proof Education 2021” category of Emerging Europe Awards 2021.
The rapid development of technology surprises us with new communication methods every day. Even though phone is still the most popular, more and more companies realised the significance of Internet and text-based tools. If you use all opportunities, you provide a so-called „omni-channel” solution, which opens every communication channel for your customers. Here are 5+1 tips from United Call Centers, how to do it!
From this July, make environmental consciousness your way of life! Let’s collect the most waste and produce the least, to set an example! REbot, an interactive gamification software developed by United Call Centers, helps you to take the first steps!
Today it is important for every company to effectively maintain customer relationships. E-commerce and home office are part of the daily routine for everybody today, so customers can purchase goods and services from any part of the world, and transactions can be closed in minutes. Nevertheless, it is unavoidable that customers sometimes bump into challenges, problems, which prompt them to contact customer service. Now we introduce 5 reasons how and why multilingual customer support creates value for customers.
’Virtual Coffee Talk #3 – Life After School – How to Build a Career?’ was the title of the 3rd Coffee Talk event organised by Debrecen BSC Roundtable aired on 2nd of June. The latest episode is also available online, for those who may have missed the live broadcast.
„Maybe five years from now everything will be done by robots, and you can control the robots from your home?” Leaders of United Call Centers shared their thoughts on teleworking, the harmonic cooperation of people, processes and technology in the article of HRPortal.hu.
We are talking with Krisztina Strázsi, recruiter at United Call Centers about the challenges of online recruitment, the most important cornerstones of building an international team.
We’re looking forward to an exciting online chat on the first Wednesday in June organized by Debrecen Business Service Centers. […]
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