BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?
Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?
Tag: outsourcing
Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
5 Signs That You Should Outsource Your Customer Service
Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!