June 8, 2022August 2, 2022BPO BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers? Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?
April 11, 2022August 2, 2022BPO Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
February 23, 2022August 2, 2022BPO 5 Signs That You Should Outsource Your Customer Service Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!