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Contact Center Wire

Tag: outsourcing

June 8, 2022August 2, 2022BPO

BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?

Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?

April 11, 2022August 2, 2022BPO

Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers

Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!

February 23, 2022August 2, 2022BPO

5 Signs That You Should Outsource Your Customer Service

Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!

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