Dive deeper, and read the full interview related to our “From 1 to 400” case study!
What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
We had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9. He shared his thoughts on topics such as the lessons of CX Summit and the benefits of organizing an online conference.
On Thursday, 16th September from 11 United Call Centers will be the guest of Five9’s webinar series, where they’ll speak about how they use cloud-based tools to reimagine customer experience.
„Maybe five years from now everything will be done by robots, and you can control the robots from your home?” Leaders of United Call Centers shared their thoughts on teleworking, the harmonic cooperation of people, processes and technology in the article of HRPortal.hu.
We are talking with Krisztina Strázsi, recruiter at United Call Centers about the challenges of online recruitment, the most important cornerstones of building an international team.
A Conversation With Evelin Gazdag, the Account Manager of United Call Centers, Part 1. How can one become a manager […]
Due to the COVID-19 pandemic the role of customer services and customer support reps have significantly increased in the life of businesses, since this is the first line where most people interact with a company. But how can you leave a positive impression? How can you make the customer experience pleasant for the target audience? What should you even communicate about yourself through customer service? Should you keep the process in-house or outsource it? Should chatbots or humans take on inbound conversations? Tibor Dancsevics (CEO of Adertis Kft.) and Richárd Kozma (CEO, United Call Centers Kft.) shared their thoughts about this topic.