Customer Support Is the Real Face of the Company

Due to the COVID-19 pandemic the role of customer services and customer support reps have significantly increased in the life of businesses, since this is the first line where most people interact with a company. But how can you leave a positive impression? How can you make the customer experience pleasant for the target audience? What should you even communicate about yourself through customer service? Should you keep the process in-house or outsource it? Should chatbots or humans take on inbound conversations? Tibor Dancsevics (CEO of Adertis Kft.) and Richárd Kozma (CEO, United Call Centers Kft.) shared their thoughts about this topic.