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Contact Center Wire

Tag: case study

April 6, 2022August 19, 2022DIGITAL

From 1 to 400 – Maximum Customer Experience in Case of Extreme Contact Volume Fluctuations

How can we provide professional contact center services in case of extreme contact volume fluctuations?

February 20, 2022August 2, 2022DIGITAL

“In The Air Tonight” – Air Transport Through the Eyes of Customer Service

What are the daily challenges of a contact center entrusted by one of the world’s largest airlines with the task of serving more than 100 million passengers a year? Read our latest case study!

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