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The Latest

August 21, 2023August 21, 2023DIGITAL

Artificial intelligence (AI) will soon eliminate customer service waiting time

The new technology provides savings for service providers and a better customer experience for consumers.

August 21, 2023August 21, 2023DIGITAL

Artificial Intelligence (AI) will also bring breakthroughs in customer service

AI solutions addressing many of these problems are already widely available, and in a few years around two thirds of transactions will be automated and AI-driven.

June 9, 2022January 25, 2024DIGITAL

Emotion AI – As Seen by an Artificial Intelligence

Our editor gets digital help to tackle a topical issue and overcome writer’s block.

June 8, 2022January 25, 2024BPO

BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?

Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?

May 26, 2022January 25, 2024DIGITAL

IVA – 5 Things You Need to Know

What is IVA and what is its relevance for customer service? Learn more from the most authentic source!

May 25, 2022January 25, 2024DIGITAL

Digital Human Voice – The Future of Communication?

The next chapter of automated corporate communication.

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