Privacy Policy

Privacy Policy and Data Protection

1.    The purpose of data protection policies

United Call Centers Kft. (Ltd.) (3525 Miskolc, Kis-Hunyad utca 9/2., hereinafter service provider, data controller), as a data controller, acknowledges itself bound by the content of this legal notice. It undertakes that all data processing related to its activities complies with the requirements set in these regulations and in force in the applicable national legislation as well as in EU legal acts.

The data protection guidelines arising in connection with United Call Centers Kft. (Ltd.)’s data management on the online interface are continuously available at the webpage and in the footer on all subpages.

United Call Centers Kft. (Ltd.) reserves the right to amend this legal notice at any time. Of course, it will notify the audience of any changes in a timely manner.

If you have any questions regarding this notice, please contact us and our colleagues will answer your question as soon as possible.

United Call Centers Kft. (Ltd.) is committed to the protection of its customers’ and partners’ personal data, and considers it extremely important to respect the customers’ right for information self-determination. United Call Centers Kft. (Ltd.) treats personal data confidentially and takes all security, technical and organizational measures that guarantee the security of the data.

United Call Centers Kft. (Ltd.) describes its data management practices below.

2.    Information about the data controller

If you would like to contact our Company with questions or concerns regarding data handling, you can contact the data controller at [email protected] and +36/46757775.

United Call Centers Kft. (Ltd.)  will delete all e-mails received,  together with the e-mail address (optionally message, its content) and personal data after a maximum of 2 years from the receipt.

Data about the data controller:

Name: United Call Centers Kft. (Ltd.)

Headquarters: 3525 Miskolc, Kis-Hunyad utca 9/2.

Company registration number: 05 09 018137

Tax number: 11843157205

Phone number: +36 (46) 75 77 75

E-mail: [email protected]

3.    Range of personal data processed

Newsletter

The purpose of data management: To send newsletter to the data subjects containing news, brief overview of articles or highlighted articles. The data controller does not use or may use the entered data for different purposes than the above.

Legal basis for data handling: The informed and voluntary consent of the data subject pursuant to Section 5 (1) (a) of the Information Act and Article 6 (1) of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation)

 Range of data processed:

• Email address

Duration of handling data: Until the withdrawal of the data subject’s consent.

The data controller handles the data provided until the data subject unsubscribes from the newsletter by clicking on the “Unsubscribe” button at the bottom of the newsletter. The data subject also has the opportunity to change his / her data or unsubscribe in his / her registered profile, and by post to the following address: 3525 Miskolc, Kis-Hunyad utca 9. II. em.

In case of unsubscribing, the data controller will no longer send more newsletters to the specified address.

Method of handling data: electronic

3.9. Cookies

3.9.1 Cookie policy

• gathering information about visitors and their devices;
• making easier using the website;
• providing quality user experience.

In order to provide customized service a cookie is placed on the user’s computer to be read on a later visit. If the browser send back a previously saved cookie, the cookie provider has the option to link the user’s current visit to previous ones, but only regarding their own content.

3.9.2 Mandatory, session cookies

The purpose of these cookies is to enable visitors to fully and smoothly browse the website of United Call Centers Kft. (Ltd.), to use its functions and the services available there. The validity period of these types of cookies last until the end of the session (browsing), and when you close the browser these cookies are automatically deleted from your computer or from the other devices used for browsing.

3.9.3. Third party analiytics cookies

United Call Centers Kft. (Ltd.) also uses Google Analytics (as a third party) cookies on its website. However, by using the Google Analytics service for statistical purposes, United Call Centers Kft. (Ltd.) does not collect information about how visitors use websites. United Call Centers Kft. (Ltd.) uses the data collected by third parties for statistical and marketing purposes, the collected data are not suitable for the identification of natural persons. These cookies also remain until expiration on the visitor’s computer or other browsing device in its browser, or until the visitor deletes them.

3.9.4 Cookies used by this website

4. Purpose, method and legal basis of data management

4.1 General privacy policies

The data management of the activities of United Call Centers Kft. (Ltd.) is based on voluntary consent and legal authorization. In cases of data management based on voluntary consent, data subjects may withdraw their consent at any stage of the processing.

In certain cases the processing, storage and transmission of a given set of data is required by law, of which we notify our clients separately.

We would like to draw the attention of the users and clients to the fact that if they do not provide their own personal data to United Call Centers Kft. (Ltd.), are obliged to obtain the consent of the data subject.

Our data protection principles are in line with current data protection legislations, in particular:

• Act CXII. of 2011 – on Informational Self-determination and Freedom of Information (Infotv.);
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
• Act V. of 2013 – in Hungarian Civil Code;

5. Storage of data

Your personal data (which can be connected to you) may be processed in the following way: on the one hand through internet connection, technical data (regarding the websites you visited with your computer, browser and IP) will be automatically generated in our computer system; on the other hand You may provide your contact information or other details if you wish to contact us personally while using the website.

6. Data transmission, Data management, Third parties of Data knowledge

United Call Centers Kft. (Ltd.) does not use a third party or data processor for the scope of data obtained during the contact points recorded above.

Those who become acquainted with the data are exclusively all employees belonging to United Call Centers Kft. (Ltd.).

7. RIGHTS OF THE INDIVIDUAL AND ENFORCEMENT OF RIGHTS

The individual can request information about handling of their personal data, request correction of their personal data  and – except for mandatory data processing – request their deletion, withdrawal, and enforce their rights of data transfer and right of objection via the method indicated during data collection, and via the above contact details of the data processor.

7.1 Right to be informed

United Call Centers Kft (Ltd) takes appropriate measures to provide the respective individuals all information mentioned in article 13. and 14. of the GDPR related to handling personal data and all briefings according to articles 15-22. and 34. in a concise, transparent, understandable and easily accessible format, composed in a clear and articulate way.  Individuals can contact the data processor via [email protected] with their questions pertaining to data protection, their observations, and they can enforce their rights described in this document via this address as well.

7.2 Right of access

The affected individual has the right to receive feedback from the data processor regarding whether their personal data is being processed, and if such a process is ongoing, they have the right to access the personal data and the following information: the purpose of data processing, the categories of the respective personal data; the recipients or category of recipients whom the personal data was or will be shared, including especially recipients from third countries, and international organisations; the planned duration of personal data storage; the right of rectification, deletion or restriction of data processing and right to object; the right to submit a complaint addressed to the relevant supervisory authority; information pertaining to data sources; the fact of automated decision making, including profiling, and information related to applied logics and related understandable information, the significance of such data processing, and what foreseeable consequences it bears on the affected individual. The data processor provides information within one month maximum from the submission of request.

7.3 Right to rectification

The affected individual can request to rectify inaccurate personal data handled by United Call Centers related to them and provide missing data.

7.4 Right to erasure

The affected individual has the right in case one of the below justifications are present to request United Call Centers to delete personal data about them without any unjustified delay:

• the personal data are no longer required for the purpose they were collected for or were handled in different ways;
• the affected individual withdraws their consent forming the basis of data processing, and the data processing has no other legal basis
• the affected individual objects to data processing, and there is no legal reason with priority for data processing
• the personal data were processed illegally
• the personal data must be deleted to meet the legal requirements demanded by Union or Member State law
• the data were collected for the purpose of offering information society services

Data deletion cannot be requested if the data processing is necessary for: practicing the right of freedom of expression, the right to information; fulfilling the requirements of Union or Member State Law obligations for the procession of personal data, and due to public interest or for the completion of a task during the practice of a public authority licence conferred on the data processor; due to reasons related to public health, or archival, scientific and historical research or statistical reasons, because of public interest, or to make, enforce or protect legal claims.

7.5 Right to restrict processing

United Call Centers Kft (Ltd) restricts data processing if one of the below conditions are met:

• the affected individual disputes the precision of personal data, in this case the restriction refers to the duration which enables the review of the precision of personal data
• the data processing is illegal, and the affected individual objects to deletion of data, and instead requests the restriction of processing
• the data processor no longer requires the personal data for processing, but the affected individual requests them to make, enforce or protect legal claims; or
• the affected individual objected to data processing; in this case the restriction refers to the duration, until which it is determined whether the data processor’s just causes take precedence over the affected individual’s just causes.

If the data processing is restricted, the personal data with the exception of storage can only be processed with the permission of the affected individual, or to make, enforce or protect legal claims, or to protect the rights of another natural or legal person, or because of an important public interest of the Union or a Member State.

7.6 Right to data portability

The affected individual has the right to receive the personal data about themselves which they provided to the data processor in a separated, widely used, machine readable format, and transfer these data to another data processor.

7.7 Right to object

The affected individual has the right to object anytime due to reasons related to their own circumstances to data processing due to public interest or for the completion of a task during the practice of a public authority licence conferred on the data processor, or to processing required to enforce the just rights of the data processor or a third party, including profiling based on the aforementioned provisions. In case of an objection the data processor cannot handle the data any longer, except if its demanded by compelling reasons which take precedence over the interests, rights and liberties of the affected individual, or which are related to making, enforcing or protecting legal claims.

7.8 Automated decision making individual cases including profiling

The affected individual has the right to be excepted from the effect of a decision made solely based on automated data processing – including profiling – which would have a legal effect on them or affect them to a similarly significant degree.

7.9 Right to withdrawal

The affected individual has the right to withdraw their consent anytime.

7.10 Right to access to court

In case the affected individual’s rights are violated they can appeal to court against the data processor. The court gives priority to the case.

7.11 Data protection authority

Complaints can be submitted to the Hungarian National Authority for Data Protection and Freedom of Information:

Name: Nemzeti Adatvédelmi és Információszabadság Hatóság

Headquarters: 1125 Budapest, Szilágyi Erzsébet fasor 22/C.

Address: 1530 Budapest, Pf.: 5.

Phone: 0613911400

Fax: 0613911410

E-mail: [email protected]

8. OTHER PROVISIONS

We provide information about data processing not listed in this document at the time of data recording.

We hereby notifiy our customers, that the court, the prosecutor, the investigation authority, the authority dealing with administrative offences, the public authority, the National Authority for Data Protection and Freedom of Information, the Hungarian National Bank, and on the basis of an empowerment of a law other organisations can contact the data processor for information, data providing, transfering, and providing access to documents.

United Call Centers Kft (Ltd) only provides the kind of data and to the extent – in case the authority has determined the exact goal and the scope of data – which is definitely necessary to achieve the goals of the inquiry.