Trust Summit Be Flameous Conference on 9th of June
Let us recommend to you the forthcoming online event of Circle of Trust – Leadership Club! Faster, higher, bolder! Join […]
Author: ContactCenterWire
“Working Among Happy People Makes Things Easier”
A Conversation With Evelin Gazdag, the Account Manager of United Call Centers, Part 1. How can one become a manager […]
Five9 EMEA Summit is just around the Corner
After experiencing great success with their LATAM Summit, Five9 will be hosting another regional event in EMEA on the 6th of May 2021. Partners, clients, and customer experience experts from all across EMEA will be attending this industry-wide virtual event, boasting an impressive list of internal and external keynote speakers.
Customer Support Is the Real Face of the Company
Due to the COVID-19 pandemic the role of customer services and customer support reps have significantly increased in the life of businesses, since this is the first line where most people interact with a company. But how can you leave a positive impression? How can you make the customer experience pleasant for the target audience? What should you even communicate about yourself through customer service? Should you keep the process in-house or outsource it? Should chatbots or humans take on inbound conversations? Tibor Dancsevics (CEO of Adertis Kft.) and Richárd Kozma (CEO, United Call Centers Kft.) shared their thoughts about this topic.