From 1 to 400 – Maximum Customer Experience in Case of Extreme Contact Volume Fluctuations
How can we provide professional contact center services in case of extreme contact volume fluctuations?
How can we provide professional contact center services in case of extreme contact volume fluctuations?
Dive deeper, and read the full interview related to our “From 1 to 400” case study!
We continue our series in which we translate tons of TLAs – three-letter abbreviations – of the BPO profession into, let’s say, ordinary language.
How can customer support generate enough revenue to cover the cost of employing a contact center, even on a one-to-one basis? In our case study, we provide some answers to these questions.
Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
What are the daily challenges of a contact center entrusted by one of the world’s largest airlines with the task of serving more than 100 million passengers a year? Read our latest case study!
Get down to nuts and bolts, and learn more about the basic terms in the business services sector and customer support! Let’s start the series with one of the sector’s most important three-letter acronyms!
As home office work becomes more widespread and accepted, more and more of us are realizing that at home there are at least as many potentially distracting factors as in the office, only at most other types.
What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
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