Emotion AI – As Seen by an Artificial Intelligence
Our editor gets digital help to tackle a topical issue and overcome writer’s block.
Author: ContactCenterWire
BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?
Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?
IVA – 5 Things You Need to Know
What is IVA and what is its relevance for customer service? Learn more from the most authentic source!
Digital Human Voice – The Future of Communication?
The next chapter of automated corporate communication.
Keep It Short! – BPO in Private Healthcare
What do you need to run a healthcare company’s professional customer support? We will explain in two minutes!
Working as a Parent in the BPO Sector – Opportunities, motivations, contexts
What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
More Than Meets The Eye
Crucial information for those who have thought about outsourcing already, but still feel they need more than what “a typical call center company” can provide in the general sense of the word.
Shrinking Footprints
How can a BPO contact center company help to reduce your ecological footprint? Learn more in the following case study!
Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!