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Contact Center Wire

Author: ContactCenterWire

June 9, 2022August 24, 2022DIGITAL

Emotion AI – As Seen by an Artificial Intelligence

Our editor gets digital help to tackle a topical issue and overcome writer’s block.

June 8, 2022August 2, 2022BPO

BPO Brass Tacks Ep.03 – Fact Check: – Inadequate Brand Awareness in Outsourced Contact Centers?

Another common preconception, another fact-check: what’s up with brand awareness in BPO call centers?

May 26, 2022August 2, 2022DIGITAL

IVA – 5 Things You Need to Know

What is IVA and what is its relevance for customer service? Learn more from the most authentic source!

May 25, 2022August 2, 2022DIGITAL

Digital Human Voice – The Future of Communication?

The next chapter of automated corporate communication.

May 24, 2022August 2, 2022BPO

Keep It Short! – BPO in Private Healthcare

What do you need to run a healthcare company’s professional customer support? We will explain in two minutes!

May 1, 2022August 2, 2022COFFEEBREAK

Working as a Parent in the BPO Sector – Opportunities, motivations, contexts

What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!

April 12, 2022August 2, 2022BPO

More Than Meets The Eye

Crucial information for those who have thought about outsourcing already, but still feel they need more than what “a typical call center company” can provide in the general sense of the word.

April 12, 2022August 24, 2022AWARENESS

Shrinking Footprints

How can a BPO contact center company help to reduce your ecological footprint? Learn more in the following case study!

April 11, 2022August 2, 2022BPO

Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers

Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!

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