What’s Next for Your Contact Center? Preparing for the Post-Covid World
By recent webinar of LiveVox.com, the benefits of working from home began to show themselves as the pandemic raged on. Many organizations found over the past year that agents working from home offered them a competitive advantage. For example, organizations that offered work from home saw agent attrition rate drop by 50%, in addition 80% of companies found that agents felt more loyalty if they offered a work from home option. Also turned out that contact centers can savea lot of money with half-time remote agents each year. But will these statements be true in the post-covid world as well? Read the full article here!